frequently asked questions
booking a booth
HOW DO I RESERVE A BOOTH?
Please contact us to confirm availability and provide us with additional details. You will receive a rental agreement with a fully detailed description of your photobooth rental. Within that email, there will be a link to confirm your rental and accepting our terms and conditions. Then you will be directed to our payment page. A down deposit of $325.00 is required to hold your date.
DO I NEED TO RETURN A SIGNED CONTRACT TO INFINITY PHOTOBOOTH?
No, confirming your booth rental agreement and accepting our terms and conditions is your contract.
IS THE DOWN DEPOSIT REFUNDABLE?
The deposit is fully refundable up to 30 (thirty) days prior to your event.
AFTER THE DEPOSIT IS PAID, WHEN IS MY REMAINING BALANCE DUE?
The balance is due no later than the day of your event but may be paid anytime prior.
HOW CAN I PAY MY REMAINING BALANCE?
Advance payments may be made with cash, checks (payable to Infinity Photobooth), all major credit cards via Square, Venmo, QuickPay with Zelle, or PayPal. If you choose to pay the remaining balance at your event, we are only able to accept cash or checks.
about the booth
WHAT IS THE SIZE OF THE PHOTOBOOTH?
The “footprint” of the photobooth is 4' x 8'.
HOW MUCH SPACE DOES THE PHOTOBOOTH REQUIRE?
An area measuring 10' x 12' will comfortably accommodate both the our photobooth & the memory book table.
DO I NEED TO PROVIDE A TABLE FOR THE MEMORY BOOK?
No, we come prepared with our own 4' x 2' table and black table cloth.
CAN I SEE THE PHOTOBOOTH IN PERSON?
Yes, please contact us to schedule an appointment.
I HAVE AN OUTDOOR EVENT. CAN THE PHOTOBOOTH BE OPERATED OUTDOORS?
Yes, our photobooths can operate outdoors, however 3 requirements must be met:
1: Access to electricity (standard AC power outlet)
2: The booth must be on a leveled surface (i.e. cemented patio, inside garage, etc.)
3: The booth must be covered or offer protection from inclement weather (i.e. tent, awning, etc.)
*If you are uncertain about the location you are considering, please feel free to contact us.
HOW MANY INDIVIDUALS CAN FIT IN THE PHOTOBOOTH?
Up to 12 individuals can comfortably fit in the booth. Uncomfortably? Many more!
DOES THE BOOTH REQUIRE ANY SPECIAL OR SPECIFIC HOOK UPS?
All that we require is a standard AC power outlet located within a reasonable distance.
HOW CAN I ENSURE THAT THE PHOTOTBOOTH CAN BE SET UP AT MY VENUE?
Please make sure that your venue/event location is handicap accessible. Many older buildings do not have ramps or elevators large enough to accommodate our photobooth. If there are stairs that need to be navigated, please inform us ahead of time so that we can be prepared.
WHAT IF THE PHOTOBOOTH ENCOUNTERED A TECHNICAL ISSUE AT MY EVENT?
Our photobooths are guaranteed to be operating 90% at minimum of the time during your rental period. We may occasionally have a break in the action to replace photopaper or other supplies. Since the company was founded in 2010, are proud to say that we have never had to cancel an event due to technical issues. In addition, we bring backup equipment to address every possible potential issue we can think of.
WHAT ARE THE DIMENSIONS OF THE PHOTOSTRIPS?
We offer three photostrip sizes to fit all tastes and budgets! The 2" x 6" photostrip is the standard size included in our all-inclusive photobooth package. We also offer a larger photostrip measuring 2.5" x 7" and a postcard style which measures 4" x 6". There is an additional fee to upgrade your photostrip size/style.
HOW LONG DOES IT TAKE TO PRINT THE PHOTOSTRIPS?
Approximately 20 seconds.
WHAT TYPE OF QUALITY ARE PHOTOSTRIPS?
Our photostrips are printed on high quality archival paper and are smudge and scratch resistant. We use the latest digital technology to ensure a clear picture with vibrant color. We are proud to say that the quality of the pictures in our photostrips are second to none!
DO MY GUESTS PAY FOR THEIR PHOTOSTRIPS?
Nope! Your guests will receive free photostrips and unlimited reprints.
IF THERE'S A LARGE GROUP IN THE PHOTOBOOTH, WILL EVERYONE GET A PHOTOSTRIP?
Absolutely YES! We are proud to say that we are one of the few companies that offer this feature. At the end of each photo session, we automatically print a photostrip for each of your guests to keep.
DOES THE SET UP & BREAK DOWN COUNT TOWARD MY RENTAL TIME?
Nope! Both occur on our own time & does not affect the time the booth will be available for you & your guests.
DO MY GUESTS PAY FOR THEIR PHOTOSTRIPS?
Absolutely. For such requests on the day of (prior to your booth start time) or during your event, we can provide an additional hour of service for $100.00.
HOW MANY TIMES ARE MY GUESTS ALLOWED TO USE THE PHOTOBOOTH?
As many times as they wish! We offer unlimited usage of the photobooth during your entire rental period.
DOES MY PACKAGE INCLUDE A PHOTOBOOTH ATTENDANT?
Yes! Our standard all-inclusive rental package includes two professional, friendly, & entertaining photobooth attendants. The first attendant (known as the host) will run the booth and assist your guests during your entire event. The second attendant (known as the assistant) will be working your deluxe memory book, which will be completed and handed to you at the end of your event!
DO YOU OFFER A PACKAGE TO RENT MULTIPLE BOOTHS?
We would be happy to customize a package for you if you are interested in renting multiple booths for the same event. Discounted rates for additional booths are available.
WHAT IS AN IDLE TIME USED FOR?
There are several purposes/instances in utilizing idle time(s).
There is a nominal charge of $30.00 per hour of idle time.
Please refer to the 3 sample scenarios below.
scenario # ONE
[BOOTH IS IN THE SAME ROOM]
[WITH ALL THE ACTION]
Your event starts at 6:00PM and your photobooth opens at 8:00PM. We deliver and set-up 1 & 1/2 hours (90 minutes) prior your photobooth start time, NOT the event start time. In this scenario, 6:30PM our photobooth attendants will arrive at 6:30PM, and your event started 30 minutes ago. Ideally, customers desire each of their vendors' have ample time to set-up & are ready to rock & roll at least a half hour prior to the start of the event. This not only avoids unnecessary noise, interruptions, and distractions, but also to ensure their event is meets beyond perfection. In essence, we highly recommend having 1.5 hours to set-up the booth for an arrival time at 4:30PM (event starts at 6:00PM). Idle time of 1.5 hours is applied for an early set-up time.
scenario # TWO
[BOOTH IS IN A SEPARATE ROOM]
[AWAY FROM THE ACTION]
Your event starts at 6:00PM and your photobooth opens at 8:00PM. Our photobooth attendants will arrive at 6:30PM (90 minutes prior to your photobooth start time) to set up. It is up to your discretion to add an idle time for an earlier set-up. Things to keep in mind: the distance of booth from main room (to avoid noise), the visibility of booth from main room (to avoid noise and distracting you and your guests).
scenario # THREE
[BOOTH LOCATION INSIGNIFICANT]
Your event is 6 hours in length from 5:00PM - 11:00PM. You want the booth to be available for you and your guests to use for a total of 5 hours. You want the booth to open for an hour during cocktail hour from 5:00PM - 6:00PM, then close the booth for an hour (this is the idle time) from 6:00PM - 7:00PM during the main reception. Finally, you want the booth to reopen from 7:00PM-11:00PM / the 4 hours of the night.
WHEN & HOW DO WE START WORKING ON MY CUSTOMIZED BANNER?
We will contact you approximately 30 days prior to your event. At that time, we will work together to design your banner and we will keep working until you find one that you love!
WHEN & HOW DO WE START WORKING ON MY MEMORY BOOK?
We will contact you approximately 30 days prior to your event. At that time, you can make your selection from the various styles of memory books that we have available. If you have selected the deluxe memory book option, custom color selection will be made at this time as well.
WHEN WILL I RECEIVE MY MEMORY BOOK?
Your memory book will be completed during your event and will be yours to take with you that day!
WHEN WILL I RECEIVE MY USB FLASH DRIVE CONTAINING ALL IMAGES FROM MY EVENT?
All of your photos from your event (photostrip layout & individual raw images) will be uploaded to your USB flash drive after the photobooth closes, & will be safely stored inside of your memory book!
MY EVENT IS NOT LOCAL. DOES YOUR COMPANY TRAVEL? IF SO, HOW FAR & IS THERE A FEE?
Our packages include travel within 60 miles round trip of our local office. For events located outside of this area, please contact us and we would be happy to give you an estimate.
VISUAL TIMELINE OF SCENARIO #THREE
5:00PM - 6:00PM: Cocktail hour
Booth open for 1 hour
6:00PM - 7:00PM: Reception
Booth closed for 1 hour
THIS IS THE IDLE TIME! 1 hour idle from 6PM - 7PM
7:00PM - 11:00PM: Dance floor opens
Booth reopens for the remaining 4 hours